Privacy Policy
TechNick Support (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how it is used, and the steps we take to protect it.
Information We Collect
We collect only the information you voluntarily provide through our website forms, including:
- Name
- Email address
- Phone number (if provided)
- Address (for onsite services, if provided)
- Description of your technical issue
You may choose not to provide certain information; however, doing so may limit our ability to provide services.
Our website may also automatically collect limited technical and interaction information such as:
- Browser type
- Device type
- IP address
- Pages visited
- Clicks and scrolling behavior
This information is used for security, analytics, and website improvement.
How We Use Your Information
We use the information you provide solely to:
- Respond to support requests
- Schedule and provide services
- Communicate regarding appointments or service tickets
- Maintain service records
- Follow up on completed services if necessary
We do not sell, rent, or share personal information with third parties for marketing purposes.
We may share limited information with trusted service providers only when necessary to operate our business and under appropriate safeguards.
Website Analytics
Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics helps us understand how visitors interact with our website.
Google Analytics may collect information such as:
- Pages visited
- Time spent on pages
- Device type and browser
- Referring websites
- Approximate geographic location
This data is collected using cookies and similar technologies and is used only to improve the usability and performance of our website. The information collected is aggregated and does not personally identify visitors.
Learn more about how Google uses data here:
https://policies.google.com/technologies/partner-sites
You can opt out of Google Analytics tracking by installing the browser add-on here:
https://tools.google.com/dlpage/gaoptout
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website through features such as heatmaps and session recordings. This helps us improve website usability, performance, and overall user experience.
Microsoft Clarity may collect information such as:
- Mouse movements, clicks, and scrolling behavior
- Pages visited and navigation patterns
- Device type, browser type, and operating system
- Approximate geographic location
- Technical information such as IP address
This information is collected using cookies and similar technologies and is used in aggregated form to analyze website performance and improve the user experience.
For more information about how Microsoft collects and uses data, please visit:
https://privacy.microsoft.com/privacystatement
Cookies
Our website may use cookies or similar technologies to support website functionality and analytics.
Cookies are small data files stored on your device that help websites operate efficiently and understand visitor activity. You can control or disable cookies through your browser settings.
Payment Processing
Payments for services may be processed through secure third-party payment providers. TechNick Support does not store full credit card numbers or payment credentials on its servers. Payment information is handled directly by the payment processor according to their security standards.
Remote Support and Session Security
When remote support services are provided:
- Sessions occur only with your knowledge and permission
- You may end the session at any time
- We take reasonable steps to ensure secure connections
We do not intentionally access files or information unrelated to the support issue without your consent.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmitting information over the Internet or storing electronic data is completely secure.
Data Retention
We retain customer information only as long as necessary to:
- Provide services
- Maintain service records
- Comply with legal or accounting requirements
Information that is no longer needed may be securely deleted.
Your Choices
You may contact us at any time to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of information where appropriate
Certain records may be retained when required for legal, tax, or operational purposes.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy, please contact:
TechNick Support
Website: https://technicksupport.com
Email: support@technicksupport.com