Terms of Service
Welcome to TechNick Support. By scheduling service, using our website, or engaging our services, you agree to the following terms.
1. Services Provided
TechNick Support provides residential technology assistance including troubleshooting, repair, software installation, virus removal, Wi-Fi and network setup, smart home configuration, printer setup, and related support.
Services may be provided onsite or remotely. All services are performed on a best-effort basis. We cannot guarantee that all technical problems can be fully resolved.
2. Appointments & Scheduling
Appointments are scheduled in advance. TechNick Support reserves the right to reschedule due to illness, emergencies, or circumstances beyond our control.
3. Cancellation & No-Show Policy
If you need to cancel or reschedule, please provide at least 24 hours’ notice whenever possible.
Appointments canceled with less than 24 hours’ notice, or missed without notice, may be subject to a cancellation fee of up to one hour of service.
4. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. We accept approved payment methods at the time of service.
5. Payment Disputes & Chargebacks
By submitting payment, you agree not to initiate a chargeback or dispute without first contacting TechNick Support to attempt resolution.
If a chargeback is initiated for services properly delivered, we reserve the right to provide documentation to the payment processor and recover associated fees where permitted by law.
6. Data Backup & Responsibility
Backing up important data before service is strongly recommended and is the client’s responsibility.
TechNick Support is not liable for data loss that may occur during or after service. If you are unsure how to perform a backup, assistance can be provided prior to beginning work.
7. Remote Access Consent
For remote service sessions, you authorize TechNick Support to access your device solely for the purpose of providing requested technical assistance.
You may observe and terminate a remote session at any time. Access will be limited to what is reasonably necessary to resolve the issue.
8. Limitation of Liability
To the fullest extent permitted by law, TechNick Support’s liability is limited to the amount paid for the service provided.
We are not liable for indirect, incidental, or consequential damages, including loss of data or loss of revenue.
9. Dispute Resolution
If a dispute arises, both parties agree to first attempt resolution through good-faith communication.
Any legal claims shall be brought in the appropriate courts located in Maricopa County, Arizona.
10. Updates to These Terms
These Terms of Service may be updated periodically. Updates will be posted on this page with a revised effective date.
If you have questions about these Terms, please contact:
TechNick Support
support@technicksupport.com