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Service Agreement
TechNick Support
1. Scope of Services
TechNick Support provides residential technology services including troubleshooting, repair, installation, configuration, networking, smart home setup, virus/malware removal, and general technical support. Services may be performed onsite or remotely.
All services are provided on a best-effort basis. While we strive to resolve all issues, we cannot guarantee that every technical problem can be fully resolved.
2. Client Responsibilities
- You are responsible for maintaining current backups of all important data prior to service.
- You confirm you have authorization to request service for all devices being serviced.
- You agree to disclose any known issues that may affect the service.
- If you are unsure how to complete a backup, TechNick Support can assist you before work begins.
3. Data Backup & Risk Acknowledgment
Technology service carries inherent risks including, but not limited to, data loss, file corruption, hardware failure, software incompatibility, and operating system instability.
By proceeding with service, you acknowledge these risks. TechNick Support is not responsible for data loss that may occur during or after service. It is your responsibility to ensure important data is backed up prior to service.
4. Remote Access Consent (If Applicable)
For remote support sessions, you authorize TechNick Support to access your device solely for the purpose of providing requested technical assistance.
You may observe the session while it is active and may terminate the remote session at any time. Access will be limited to what is reasonably necessary to diagnose and resolve the issue.
5. Limitation of Liability
To the fullest extent permitted by law, TechNick Support’s total liability for any claim related to services provided shall be limited to the amount paid for the service in question.
TechNick Support is not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of income, or loss of business opportunities.
6. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. Failure to complete payment may result in suspension of future services.
7. Cancellation & No-Show Policy
If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice whenever possible.
Appointments canceled with less than 24 hours’ notice, or missed without notice, may be subject to a cancellation fee of up to one hour of service.
8. Privacy
We respect your privacy. Access to your devices and information will be limited strictly to what is necessary to diagnose and resolve the issue. Personal information is handled in accordance with our Privacy Policy.
9. Agreement & Electronic Acceptance
By checking the agreement box and typing your full name, you acknowledge that you have read and understand this Service Agreement and agree to the terms above. Your electronic acceptance constitutes a legally binding agreement.
10. Agreement
By checking the agreement box and typing your full name, you acknowledge that you have read and agree to the terms above.